When you buy any product from Raise Wellness Pte. Ltd., these terms shall apply.

SCOPE

This Refunds Policy applies to all Goods sold on the Website, unless different return or refund terms are expressly stated for a specific product in the “Product-Specific Terms” section below or on that product’s page. Where product-specific terms apply, they take precedence over the general terms of this policy to the extent of any inconsistency.

INTERPRETATION

When a word starts with a capital letter, it has a specific meaning as defined below. These meanings do not change even if the word is used in singular or plural form.

DEFINITIONS

This Refunds policy applies the following definitions:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Raise Wellness Pte. Ltd. (UEN 202300432W)
• Goods refer to the items offered for sale on the Website
• Orders refer to the items offered for sale on the Website
• Subscriptions refer to the items offered for sale on the Website on a recurring basis
• Website refers to www.raisewell.com.sg

HOW TO CANCEL YOUR ORDER

You can cancel your Order for any reason within 14 days of receiving the Goods or having someone else receive the Goods for you, who is not the delivery person. To cancel your Order, you need to tell the Company clearly by emailing the refund request to contact@raisewell.com.sg.

The Company will refund you within 28 days of receiving the returned Goods. The Company will use the same payment method that you used for the Order and you will not be charged any fees for the refund, except where product-specific terms provide otherwise.

HOW TO CANCEL YOUR SUBSCRIPTION

You can cancel your Subscription anytime for any reason. To cancel your Subscription, you have to go to the Website customer portal and manage your Subscription there. If you need any assistance, please send a request to contact@raisewell.com.sg.

The Company will endeavour to reply to all questions within 7 days of receipt.

REQUIREMENTS FOR REFUNDS

To return the Goods, please ensure that

• You bought the Goods within the last 14 days
• The Goods are in their original packaging
• The Goods have not been used, altered or damaged

You cannot return the following Goods:

• Goods that were custom-made or clearly personalized for you
• Goods that were on sale. Only full-priced goods can be refunded
• Goods that have a short shelf life or are past their expiry date
• Goods that are for health or hygiene reasons and/ or were opened after delivery
• Goods that are mixed with other items after delivery and cannot be separated

The Company may reject any product that does not meet the return requirements at the Company's sole discretion.

PRODUCT-SPECIFIC TERMS

Hairguard Growband Pro – 60-Day Trial

• Growband Pro may be returned within 60 days of delivery, including when purchased at a discounted or sale price. This replaces the 14-day return period and the exclusions for sale items and opened Goods set out above.
• Unopened units in their original packaging are refunded at 80% of the price paid (20% restocking fee).
• Used units are refunded at 60% of the price paid (40% returns fee).
• For Singapore orders that included the complimentary HairShield Supplement packs, the gift must be returned unopened together with the device.
• Return shipping costs are paid by the customer. The Returning Goods and International Returns sections below continue to apply.

RETURNING GOODS

You are solely responsible for the cost and risk of returning the Goods to the Company.

You should send the Goods to the following address:

Raise Wellness Pte. Ltd.
60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051

The operating hours are: 10:30am to 5:30pm, Monday to Friday, excluding public holidays.

Each return package must not exceed 24 × 33 × 25 cm in dimensions and must not weigh more than 9 kg. Return packages that exceed the specified dimensions or maximum weight will not be accepted at our premises and will be returned to the sender at the sender's cost.

The Company cannot be held responsible for Goods that are damaged or lost in return shipment. Therefore, the Company recommends a trackable doorstep delivery service. The Company is unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

INTERNATIONAL RETURNS

All approved international returns must be shipped on a Delivered Duty Paid (DDP) basis. Customers are responsible for return shipping costs as well as any applicable duties, taxes, and clearance fees. Returns sent on a Delivered Duty Unpaid (DDU) basis will not be accepted. Original shipping fees and import charges are non‑refundable. Refunds will be processed once the returned item has been received and inspected.

CONTACT US

If you have any questions about our Refunds policy, please email your questions to contact@raisewell.com.sg.