FAQ
Are Raise’s products backed by science?
Yes. We adopt a scientific approach to pinpoint root causes, and collaborate with industry experts to devise effective solutions and product formulations that are based on validated research and data.
Is Hair Fall Control Solution Kit suitable for use by men and women?
Raise’s Hair Fall Control Shampoo and Tonic feature science-backed, gentle formulas that are suitable and effective for both men and women. Raise's Hair Health Supplement is suitable for consumption by men and women.
Are your products safe to use or consume?
Yes, our products are safe to use or consume. Our Hair Fall Control Shampoo and Tonic contain no Sulfate, Paraben, or Phthalate, and our Hair Health Supplement is preservative-free. We make our quality products in GMP, HACCP, and ISO certified facilities with ingredients from reliable sources. We and our partners adhere to strict quality and safety standards and meet all relevant regulations and requirements.
What are the available payment options?
We accept: Visa, Mastercard, PayNow.
Shipping
How much is the delivery cost?
Delivery fee is SGD 5 for any order under SGD 50 in value. Delivery is free for any order exceeding SGD 50 in value.
When I can expect to receive the products after making the payment?
When your order is placed, it takes 1-2 business days to get it processed, packaged, and ready to ship. Once we ship it, packages usually take 2-5 business days to arrive. For preorders, we aim to ship it within 30 days when the preorder is placed, and will notify you accordingly there is any delay.
How do I track my order?
We will send you a tracking link in your email. You can also track your order progress on our website's tracking page.